Fraud Prevention Begins with You!


The best line of defense against fraud begins with you. The following list of valuable tips is presented to help you protect yourself. Working together, we'll ensure you enjoy a safe relationship with JBT and help you avoid falling victim to account fraud or identity theft.

Don’t Be a Victim

  • Avoid visiting "un-trusted" sites. Your computer or mobile device could be infected with malware by the site.
  • Question suspicious emails, text messages or phone inquiries. JBT will NOT request your personal information (account number, Social Security number, or mother’s maiden name) through email, text, U.S. mail, or by phone. JBT will NEVER send you an email or text request to update your account information or otherwise confirm this information. We already have it. JBT will NEVER ask you for a text authentication code. Please notify us immediately if you receive questionable calls, emails or text messages claiming to come from JBT. Be especially wary of anyone requesting account information to “award a prize”, "verify a statement", "change a password", or "protect your account".
  • Never give out personal information by phone or over the Internet unless you initiate the conversation. If you are providing sensitive information over the Internet, check the beginning of the web address in your browser’s address bar. If it does not begin with "https://" the site is "un-secure" and so is your exchange of information.

Protect Your Computer or Mobile Device

  • Change your computer account and mobile device passwords on a frequent basis.
  • Keep your machine and mobile device patched with the latest software security updates.
  • Install a firewall to block outside access to unnecessary ports and services on your machine.
  • Install anti-virus software to detect and remove malicious code. Be sure to keep the software current with the latest signature and scan engine updates.
  • Avoid using public WiFi networks.

Protect Your Account Information

  • Don’t share your passwords with anyone. Avoid using obvious or easily obtainable information when setting up a password, PIN or challenge question.
  • Never use links embedded in an email to access the bank’s website. Always log onto JBT’s website “” by typing in the Web address directly into the browser.
  • Regularly review your account statements to make sure all activity is authorized.

For additional information about cyber fraud and e-scams, you can refer to – the FBI link for posting new e-scams and warnings.