It has been brought to our attention that scammers are spoofing JBT’s phone number (717-274-5180) and impersonating a JBT fraud department employee.
The scammer calls you and identifies themselves as a JBT fraud department employee. They then tell you that there is fraud on your JBT debit card, and attempts to obtain personal information from you such as: account number, last 8 digits of your debit card number along with the security code and expiration date, online banking username, and the last 4 digits of your SSN.
Important Note: JBT never calls and asks for personal information such as account number, social security number, user name, password, last 8 digits of your debit card, security code, etc.
The scammer then attaches your debit card information to a digital wallet, which triggers a text containing a security code that the scammer asks you to provide to them. After providing the code, the scammer then makes an out-of-state purchase for a larger dollar amount ($500+). This purchase triggers the debit card security feature where a text message is sent to you and you’re asked to verify the validity of the purchase. The scammer then instructs you to respond to the text with a “V” to verify the transaction, allowing the transaction to be approved, and the funds debited from your account. In some cases, the scammer is attempting to reset your online banking password, triggering a text message containing a security code, which they ask you to provide to them.
If you receive a call from 717-274-5180, and the caller says they are from JBT’s fraud department, claiming there is fraud or suspicious transactions on your debit card, immediately hang up. To verify the validity of the alleged fraudulent or suspicious transactions, please call JBT’s Client Resource Center at 717-274-5180 and press option 1.
If you’ve been the victim of this scam, please contact JBT’s Client Resource Center or visit your local branch immediately.
- The bank will never ask you to approve a debit card fraud alert when you did not make the transaction.
- The bank will never call and ask your debit card information.
- The bank will never ask you to verbally provide a security code that was sent to your phone.
- Never share with anyone a security code that was sent to your phone.