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FT SYSTEMS TRAINER & BRANCH SUPPORT SPECIALIST - SMILE CENTER

Position
FT SYSTEMS TRAINER & BRANCH SUPPORT SPECIALIST
City
Cleona
State
PA
Description
The Systems Trainer & Branch Support Specialist is responsible for the delivery of operating systems training and branch support for JBT.  Included in this responsibility is the development of classes and programs, the measurement of the success of systems training programs, and the creation and maintenance of all systems user guides and help tools.  Additionally, this individual serves as the primary touch-point for all branch support requests.  They also play an integral role in the rollout of new products, new upgraded systems, and procedures through partnership with Compliance, IT and JBT Operations areas.  This individual works with the Bank Trainer in the development and delivery of systems training.
Requirements
  • 2 years of training program creation, deliver/facilitation and post-training assessment experience preferred but not required
  • Demonstrated record of performance in developing/strengthening client relationships
  • Ability to successfully meet JBT expectations in delivering Smile Standards and Non-Negotiables
  • Experience in sales/relationship building training
  • Account opening knowledge and skills, to include business accounts and business documentation
  • Comprehensive knowledge of bank operating policies and procedures
  • Knowledge of Jack Henry core banking system preferred
  • Expertise specific to transaction processing, new account opening, eBanking and loan origination platforms.
  • Demonstrated proficiency in systems, processes, and policies to provide timely and accurate support to branches
  • Familiarity with federal and state banking regulations
  • Excellent written, verbal, and telephone presentation and communication skills
  • Technology skills including those related to the development and delivery of effective training
  • Ability to meet deadlines and work independently
  • Positive attitude
  • High School Diploma or equivalent
JBT Employment Application, found on our website at www.jbt.bank
Apply Online

Please return a completed JBT employment application and resume with salary requirements to: Human Resources Department, 421 E. Penn Avenue, Cleona, PA 17042 or email directly to:

Beth A. Lebo, Human Resources Manager, blebo@jbt.bank

Beth DeHart, Human Resources Assistant, bdehart@jbt.bank

JBT is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or other category protected by law.